Frequently Asked Questions
Below are the answers to a number of the
common questions that we are asked about
StoryPhones. If the answer to your question
is not here, please phone 01670 590 646 or
email (email@example.com) with your
question - we will be happy to help.
What can I play on my StoryPhones?
Anything in MP3 format can be added to the
StoryPhones library on your computer and
then downloaded to the Headsets. Please
click on 'Audio Content' on the menu on the
left of this page to find out more.
How do I load stories and music on to the
When you wish to transfer stories, music,
listening activities etc. to StoryPhones,
connect the system to a computer by the Base
Unit. The Bookshelf software is then used to
transfer stories and any other content onto
the Headsets. The Bookshelf software is very
simple to use with a drag and drop interface
and lots of useful features. Please click on
'Base Unit' and 'Bookshelf Software' on the
menu to the left to find out more.
Do I have to have the same listening
activity on each headset?
No. You can have the same content playing on
each headset, or an entirely different
activity on each one.
How do I record my own content?
The Remote Console has a built in microphone
which can be used to record stories, poems,
"Listen and Do" activities, instructions
etc. These can then be saved and used on
StoryPhones anytime you wish.
Can children record their own stories and
Yes. Children can use the Remote Console to
record their own stories and songs which are
then added to the Bookshelf library when the
Console is stored on the Base Unit. They can
then share their stories with their friends.
How long will the battery last?
The StoryPhones system uses rechargeable
batteries in the Headsets and Remote
Console. These are designed to last at least
one year and can be replaced easily and at
How do the Headsets recharge if the computer
is switched off?
The batteries in the Headsets and Remote
Console are recharged when they are stored
in the Base Unit. The Base Unit has its own
mains power supply so the computer does not
need to be switched on to charge up the
Headsets. (This also means that the system
can be used in any country).
Why can't I adjust the size of the Headsets?
The Headsets have been designed for
durability. Any moving parts for adjustment
make the Headsets more likely to break. The
Headsets have been designed to fit children
between the ages of 3 to 8, but in fact we
find that they also fit older children.
How many hours of stories or music can I fit
Each headset can store up to about 10 hours
Do I need more than one license for the
software if I want to install it on more
than one computer?
No. The software can be installed on as many
computers as you like in your setting - you
buy a site licence.
What type of computer do I need to use the
The StoryPhone Bookshelf software runs on
Windows PC's. You will need to have Windows
XP or any more recent Windows version
(Vista, Windows 7, Windows 8). You need a
USB port (all modern PCs have one) and only
a very basic PC.
How long do the Headsets remain charged?
In normal use the Headsets should remain
charged for about 8 hours.
Can I use them outside?
Yes. As the Headsets are powered by battery
they can be used anywhere including outside.
Are they safe to use with young children?
StoryPhones use a radio link from the Remote
Console to the Headsets allowing teachers to
control the listening activities in group
work. The Headsets do not transmit radio
waves and so any concerns expressed over
radio waves and mobile phones are not
relevant to StoryPhones.