Software PC Version
Software Version 1.7.2 has been released.
This fixes a minor issue with Network Installs and
You can download this from the main Support page,
left hand side, or via the following links:
1.7.2 Full - this
version contains the program, free MP3 files and
training videos. Size is 473MB so could take an hour
or more to download depending on your network speed.
Videos are 22 short (1 – 2 minutes) “How to” videos
on using StoryPhones.
1.7.2 NV - No Videos -
this version contains the program and free MP3 files
but no training videos. Size is 125MB so should take
15 to 20 minutes to download depending on your
- this version contains the program only.
Size is 62.4MB so should take 5 to 10 minutes to
download depending on your network speed.
StoryPhones PC V1.7.2 Full
StoryPhones PC V1.7.2 Lite
StoryPhones PC V1.7.2 No
Little Listener Manual
If you cannot find an answer online, you can contact
us in the following ways:
Phone: 01670 594 142
Frequently Asked Questions
Can I run the StoryPhones
Software on my PC?
StoryPhones requires a PC running Windows XP, Vista,
Windows 7 or 8 as an Operating System.
do a Mac Version of the software?
is my account name and password?
When you first install the StoryPhones software you
will be prompted to create a unique username and
password. Please make a careful note of this as
these details will enable you to access our online
store and purchase more titles, as well as give you
access to the Customer Zone on this website.
haven't I received my activation e-mail yet?
Sometimes the account activation e-mail gets
filtered by authority or local spam filters. If you
have not received your activation e-mail within
24hrs, please contact us and we resolve any
outstanding activation issues.
can't I access the Online Store?
There are several reasons why this might not be
possible and this issue is best dealt with by
contacting our support by phone on 01670 590 646 or
e-mail firstname.lastname@example.org so we can
troubleshoot the issue.
I know which version of StoryPhones I am using?
To find this out you can see the version number on
the bottom right hand side of the loading "splash"
screen that pops up when you open the software.
Alternatively you can see the software version at
anytime whilst running the program by logging into
teacher mode, opening the settings window, and
looking in the bottom left hand corner. If you do
not see a version number, you are running version
1.2 or lower.
there an updated version of the StoryPhones Software
We continually strive to improve our product and
increase functionality and as such release periodic
updates. You can get the very latest version by
visiting our Customer Zone. We strongly recommend
you always run the most current available version.
the children use the Headsets, nothing happens when
they press the buttons?
The most common reason for this is that the Headset
is set to Remote Control Mode, or Automatic Play
Mode and the buttons have been disabled in the
Player Settings panel. To check this, or to reset to
Normal use, Open the StoryPhones software and log in
as "Teacher". Then go to Player Settings and use the
relevant tick boxes to select your preferred control
lost my Manual / CD, how can I get a replacement?
You can log into our Customer Zone to access and
download a digital copy.