Some StoryPhone Devices are missing from the
dropdown list, but they are not faulty.
There are two reasons why a device may not appear in
the dropdown list in the BookShelf software. The
first, and more serious, is that the device itself
is faulty. The second, which we will deal with in
this guide, is that there is a conflict between the
device and another drive (phyiscal or mapped) over
the drive letter.
To get the most out of this guide, we recommend the
1. Firstly, press the following keys: Windows
This should bring up the Run dialog. In this box
type 'compmgmt.msc' then press OK.
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2. The following step should have brought up the
Computer Management window. In the list to the left
hand side of the window, select 'Disk Management'.
In the central pane of the window, you should see a
list of all drives attached to your computer.
3. For each storyphone in the list, right click
the name and choose 'Change Drive Letters and
Paths...'. This should bring up a little box with a
list of letters (usually just a single letter) used
to access that drive. Select the first letter and
then press the change button. This will bring up a
further prompt. In this prompt, there should be a
dropdown list of drive letters. Simply choose a
letter that you know is available. We recommend that
you choose a block of letters to dedicate to a set
of StoryPhones. Once you have chosen a letter,
simply press OK on all prompts until you arrive back
at the list of drives. Depending on your Windows
settings, you may get an Auto-Run popup after
changing the drive letter, you can simply
4. Once you have done this for all StoryPhones
that were not showing up in the list you should be
able to see all the devices in the StoryPhones